Return Policies and Information
Green Farm Parts Return Policies
- Customers must complete a return form and include with package to avoid additional restock fees (see below).
- Shipping charges are the customer's responsibility. Any package shipped freight collect or COD will not be accepted.
- We accept returns on orders up to 30 days from date of delivery.
- Once the return has been processed we will issue the appropriate credit to your method of payment.
- Shipping charges are not refundable unless we ship a part that was not ordered (incorrect part).
The following items may not be returned for any reason:
- Electrical Components
- Manuals - Operator, Technical/Repair, Service, Parts, etc.
- Hardware (Including, but not limited to nuts, bolts, screws, caps, springs, washers, connectors, o-rings, pins, etc)
- Oil, grease, paint, cleaners, liquid products and ORM-D products
- Engines, transmissions, cylinder heads, short blocks
- Any parts or accessories that have been installed on equipment
Green Farm Parts Restocking Fees
- ALL returns parts: 10% restock fee
- Parts returned without a completed return form: 20% restock fee
- Parts over 30 days old from date of delivery: 50% restock fee
- Parts that have been installed, altered or are missing the original John Deere bar code: 50% restock fee
John Deere Parts Exchanges
Green Farm Parts does not offer or process parts exchanges. Each order must be separate for accounting and tracking purposes. If you need a different part, please place a separate order.
All damages must be reported within 14 days of receipt of package(s) for claim to be filed.
Credits for returns are typically processed within 2 -5 business days of the package being received at our store. Paypal credits/refunds generally appear on your Paypal account instantly once the refund has been processed. Refunds to credit/debit cards usually take 24 hours but can take additional days, depending on your card company's policies. Refunds for purchases paid with wire transfer will be via store credit. (Policy updated 02/01/2017).